PinkBasis Reviews

Wish I could rate less than a one star. Ordered on October 6th and have reached out 11 times via email and left 6 voicemails. Order #310056729. At this rate, I doubt my Halloween costume will be on time, if it ever even comes, and I have no clue if I will ever even get a response for a refund. I have no clue what to do or how to get in contact at this point. Absolutely ridiculous and unprofessional. I have received no update or tracking, but am now short $90. Thanks a lot! If anyone knows how to get in contact or report this company that would be great. I understand that places are short staffed or shipping delays, but the fact that I’ve reached out as many times as I have and have received no response is terrible.

I just ordered my Halloween costume on here on the 14th and still have not received any emails saying my package is on the way or anything I was very skeptical of this site but was looking forward to receiving my costume before Halloween and now I have a feeling I won't my shipping number is #310056807 if someone could please help I would really appreciate it.

Ordered 5 business days ago and still haven’t received any tracking info or anything. I would really like my costume to come before Halloween please help! My order number is #310056797.

I ordered my costume on the 29h of September. Shipping details were not made until October 6th. It is now the 18th and my package has not moved or made any progress. I need my costume before Halloween. My order number is #310056689!!!!

Update Jan 28th. I still haven’t heard from the company. They are terrible and it looks like they got over on me and that I won’t be receiving a refund. This company is a piece of crap! Update Dec 23rd: never received a response from the company. I recommend not ordering from them. Thanks!
Update: Dec 6th. I still haven’t heard anything from this company about a refund or sending the item back. I wouldn’t recommend ordering from them at all and I never will again.
Update: Nov 12th. No one has contacted me back regarding my return and I’ve sent three emails. Order number is 310056668.

I placed my order on September, 21, 21 and I haven’t received a tracking number nor any response from the company. I’ve sent multiple emails and I’ve called a million times. The phone number places you on hold for no one to answer and it sends you to a voicemail. I have no idea if I’ll get my order or if I’ll receive a refund or anything and the two day shipping is BS. Anyway. Good luck I wouldn’t recommend them!! ….as an update today is now October 18 and I received a costume in the mail October 12 after being ignored for 3 weeks. The costume I received is not the costume I ordered and it’s also not my size. It’s a medium and I ordered a small and it’s the incorrect costume. I submitted a complaint with the BBB to try to receive a refund because I can’t get ahold of the company.

I wish I could give a higher then 3 stars!! I absolutely love the clothes, so I ordered a cute sexy outfit. However, I have not heard anything from the company in regards to my tracking for my package. I was wondering why is it taking so long to receive my tracking. Maybe after I receive my package then I can actually rate the clothes. I’m really hoping that someone from pink basis sees my review and can assist with this issue. My Order #310056058 (placed on August 29, 2020 7:50:31 PM PDT)

I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.

Two days to ship my cheeks. Customer service is total crud and I've been calling for THREE BUSINESS DAYS only to get no response and no email response. I will never order from here again. I called the company who owns this company as well and... SURPRISE, NO RESPONSE. im giving it till tomorrow at noon then im filling for fraud with my card company.

At first I was skeptical about this website but im actually kind of impressed ! My dress came very fast and it was exactly what I ordered. Only complaint is that I didn’t get a tracking number & when I tried to get in contact with them a few times I never got an answer :(

I initially opened a case against the seller on 12/31 after not having received an email regarding shipping information or tracking information after my purchase date of 12/23. After calling and emailing with no response, I filed the complaint. In my complaint I advised that I wanted my merchandise delivered to me on 1/3 or I wanted a refund, as I needed my items for a photo shoot. On 1/2 I received an email with my tracking information stating my merchandise would be delivered on 1/3. I checked the shipping status on the evening of 1/3 and the shipment date was changed to 1/4 (I have screenshots of each). During the afternoon on 1/4 I checked my mail (12:05pm) and saw my package had not been delivered. I checked the delivery status on the UPS website and it said it was out for delivery. This is where I also noticed that my package was handed off to USPS and they would be delivering not UPS. I checked my mailbox again around 2p and saw I had mail, but no package. The supposed delivery time via the UPS/USPS websites was 12:08 pm. My home has surveillance cameras and the USPS worker can be seen arriving to my home at 12:19pm and leaving at 12:21pm. She was seen putting mail in my mailbox (a regular letter mailbox unable to hold a package) and driving off. She did not leave my package (she would have had to go past a gate and put it on my doorstep and this did not occur). Also, there is an 11 minute discrepancy between the time my package was supposedly dropped off and the time the USPS worker is seen on camera dropping off my mail (again...no package in hand). Pink Basis did not provide me my package in the time stated and moreover, my package was still not delivered. Again, I have video evidence!